The Monitoring Response Center
A monitored alarm system keeps your home, your belongings, and most importantly, your family safe and protected. Amherst Alarm is proud to have its own Monitoring Response Center right here at the headquarters in Amherst, NY.
While other national companies outsource their monitoring to large facilities scattered across the country, we pride ourselves in being located in Western New York and staffed by professional dispatchers who know the area to ensure a prompt response to any emergency situation.
The Monitoring Response Center is housed in a specifically designed, fireproof building that can operate on its own indefinitely by emergency power generators. Access to the building is controlled by electronic locks and video surveillance cameras on the exterior of the building. Amherst Alarm strives to make sure all your alarm monitoring and security needs are handled correctly.
Amherst Alarm continues to uphold the CSAA Five Diamond Certified Central Station designation. This means we are committed to providing the highest levels of customer service, training for dispatchers, industry standards, and reducing false dispatches and we are subject to random quality control inspections. Learn more about the CSAA Five Diamond program here.
